Welcome to the Hospitality Business Management course. We are looking forward to working with your team in Nepal to learn and explore the interesting, exciting and dynamic world of the hospitality industry. We encourage you to develop your understanding of existing theories, current research, develop your critical skills strategies so that you can contribute to the growth of the industry.

Therefore, use this handbook as your go-to guide that summarises the support teams that will help you through your studies, the skills and attributes you will learn while on this course, the types of assignments you will do, how you will receive feedback on your assessments and what to do if you need extra time to complete assignments.

On behalf of our Leeds Beckett University team, I would like to wish you well in your studies.

Dr Julia Calver, Course Director BSc Hospitality Business Management

It gives me great pleasure to welcome you to the School of Events, Tourism and Hospitality Management.

Our School's mission is to inspire and educate the events, tourism and hospitality leaders of tomorrow so that they can make a positive difference in the world. This guides what we do: from what we teach to how we teach; from the topics we think we should research; to how we share the results of our endeavours. In trying to live up to our aspiration, we encourage critical thinking and a spirit of questioning among students and staff and promote stakeholder engagement with those who share our ambitions to improve the world through events, tourism and hospitality education and research.

We claim a degree of success in achieving our ambitions. We have a good track record of students, staff and alumni winning national and international awards. Research continues to play a pivotal role in the education of our students and enables us to contribute insights relevant to the sector. The recent official evaluation of research (REF 2021) rated 82% of our outputs as of world leading or internationally excellent quality and 100% of our research environment was judged as being conducive to producing research of world leading or internationally excellent quality. We were also ranked in the top 50 schools globally according to the subject rankings provided by QS (2023) and in the top 51 - 75 by the Academic Ranking of World Universities (ARWU) 2022.

During your studies you will be given many opportunities to challenge yourself, both within and beyond your degree programme. I would encourage you to take advantage of these opportunities, building lifelong friendships and networks along the way. We look forward to partnering with you to develop your knowledge, skills and networks, providing a strong foundation for your future career. I also hope that you will become a proud member of our alumni network so that we continue to collaborate long after you started your education with us.

A warm welcome to all of you! With course team, I will be supporting you during your study by providing academic support, and guidance on key procedures of Leeds Beckett University. This Handbook provides you with the answers to many of the questions you might have about studying at The British College as a student of franchised programme of Leeds Beckett University. University procedures, regulations and services are mentioned in this handbook, with directions to full policy documentation on the University website and in other relevant University publications. This handbook should be read alongside the TBC student handbook for rules and regulations specifically about The British College. The course team at The British College is looking forward to working with you for achieving a fulfilling and successful academic experience. On behalf of the whole course team I would like to wish you all the best in your studies. Arun Lal Joshi Associate Dean

Dr Julia Calver

J.Calver@leedsbeckett.ac.uk

0113 81 21709

Mr Arun Lal Joshi (Associate Dean)

Mr Arun Lal Joshi

Mr Jeetendra Rokaya

The British College Library and IT services is available by email or phone :

Library and Learning Support:

Email: jshakya@thebritishcollege.edu.np

Hotline: 9823041138

IT Support:

Email: itservices@thebritishcollege.edu.np

Hotline: 9801134294

Student Services

Email: ssd@thebritishcollege.edu.np

Hotline: 9823041013

Whatsapp: 9823041013

Viber: 9823041013

The aim of the programme is to:
Engage, enable and challenge our students to become creative, entrepreneurial, and critically informed dynamic graduates who can excel in their chosen field of work or study within hospitality business management. Central to our course are the strong links between theory and practice, with carefully designed authentic assessments and student-tutor interaction at the heart of the student experience.

At the end of the course, students will be able to: Develop into reflective practitioners who are able to make informed decisions and respond flexibly to a dynamic globalised hospitality industry.

1. Operate as thoughtful hospitality practitioners who act in an ethical and responsible way in order to achieve their own success and that of their organisation.
2. Be creative thinkers who are digitally literate and enterprising, and are accomplished and confident in designing and implementing new and innovative products, services and solutions which will be of benefit to the hospitality industry and its consumers.
3. Think in a cognitively complex way and communicate in a manner appropriate at all levels within and outside hospitality organisations.
4. Use theories and concepts to inform effective professional practice.
5. Initiate and implement change with sensitivity, empathy and attention to detail whilst taking into account the impact on internal and external stakeholders.

1. Choose and develop the application of appropriate tools and techniques to accomplish set tasks in a hospitality business.
2. Organise self and plan tasks independently; negotiate outcomes and process.
3. Communicate, in a clear and concise way, using a range of academic styles and modes appropriate to the context and taking account of the audience/any fellow participants.
4. Operate effectively in groups and on an individual basis with due consideration of roles, leadership and group dynamics and with sensitivity to equality, diversity and culture.
5. Select, gather and organise information/data independently from a wide range of primary and secondary sources relevant to the global hospitality industry.
6. Demonstrate knowledge of key theories and principles, with an understanding of their relationships to alternative themes and relevance to different contexts in the hospitality industry.

Level 4 is assessed by coursework predominantly with some practical assessment.

Level 5 is assessed by coursework predominantly with some practical assessment.

Level 6 is assessed by coursework predominantly with some practical assessment.

Please note the exam/assessment periods in the academic calendar and make sure that you are available during those periods. Further details of your schedule of examinations can be found on your timetable once the examination schedule is released. Coursework submission deadlines can normally be found on MyBeckett, on course noticeboards or in individual Module Handbooks/other module guides.

Disabled students should contact Examination Department (examination@thebritishcollege.edu.np) at The British College at the earliest possible opportunity to discuss their support requirements for assessments and / or examinations.

It is important for your progression and achievement that you submit all work for all assignments in a timely manner. It is also important that you keep copies of all work submitted until after you have graduated. You should also keep any receipts confirming the submission of assignments. In the event of your submitted work being lost you may be required to produce a copy of the work and submission receipt. If you are unable to do so, your work will not be marked.

It is important to note that submitting all assignments is a requirement of your course. Should you experience extenuating circumstances which prevent you from submitting on time please make yourself aware of the Mitigation and Extenuating Circumstances process. Without any form of extenuating circumstances, standard penalties apply for late submission of assessed work. Full details of the penalties for late submission of course work are available in section 3.11 of the Academic Regulations. Please check the penalties that apply to this course as some Professional, Statutory and Regulatory Body requirements may mean that different penalties apply.

If you have been recommended 'flexibility around deadlines' as a reasonable adjustment in a Reasonable Adjustment Plan, your Course Administrator will be able to advise you of the process.

You may be required to submit your written work via Turnitin; further information on Turnitin is available.

Assessed work will normally be returned with appropriate feedback within four weeks of your submission. Each Module Handbook will provide you with specific guidelines on how and when you will receive feedback on your assessments.
Results from module assessments and decisions on progression to the next level of study (e.g., from Level 4 to Level 5 of an undergraduate degree) or awards (if you are in the final level) are available on the Results Online system.
Results will appear within Results Online five working days after the date of the Progression and Award Board meeting (the meeting where your end of level outcome will be decided) or the Module Board meeting (the meeting where modular outcomes are decided).

If you are unsure about when you might receive your results or have queries relating to your results, you should contact your Course Administrator.

If you have not passed a module at the first attempt you will be eligible for re-assessment. See your Module Handbook for details of the relevant re-assessment process (e.g., whether it is coursework, an examination, a presentation or other form of assessment/when it will take place/what the deadline is). You will be advised via Results Online of your options for re-assessment. You are advised to contact your Module Leader, Course Administrator or Academic Advisor for any necessary clarification.

Details about our Appeals process can be found on the appeals web page.

Academic integrity means intellectual honesty and is part of good academic practice. Further information can be found on our academic integrity web page.

The teaching methods used throughout the course are diverse and include lectures, seminars, tutorials and workshops. This variety of teaching methods is designed to enhance student achievement, satisfaction and employability.

A supportive learning environment is provided throughout the course, but especially at Level 4. Students will be encouraged to experiment in their learning and challenge themselves whilst they have extensive support given by Module Leaders, tutors and Academic Advisers.

Through Level 4 and Level 5 students explore the hospitality industry first hand. As they progress through the course, students will be encouraged increasingly to become independent learners.

Learning and teaching activities will enable students to succeed at every level and will produce capable Level 6 undergraduates who will then become successful hospitality business managers in an increasingly complex and globalised world.

Level 5

• Sachin Shrestha
• Bhanu Dabadi
• Abhishek Dhakal
• Jagadish Prasad Bist
• Prajol Joshi

Level 6

• Rajiv Dahal
• Nimesh Ulak
• Kanishka Shakya
• Sachin Shrestha
• Kanishka Shakya
• Ramesh Raj Kunwar
• Jagadish Prasad Bist
• Aadersh Joshi

All students are expected to maintain a minimum attendance of 80% for undergraduates and 70% for postgraduates (accumulated) through the duration of their study at TBC. Students who fail to maintain mandatory minimum requirements may be denied access to college services.

Refer to TBC Student's Handbook-Part 2-Section C. Page 11 and Part 3- Section F. Page 27-29

Refer to TBC Student's Handbook-Part 2-Section C. Page 11 and Part 3- Section F. Page 27-29

If you are considering withdrawal from your course you should speak to your personal tutor / academic advisor to discuss your reasons. If there is a problem, staff at your delivery provider or the University may be able to help. It may be possible to arrange suspension of studies from your course.

If you are considering withdrawing, permanently or temporarily, you must complete a withdrawal form, which you can obtain from the administrative staff at your delivery provider. This form must be submitted as soon as possible as withdrawals cannot normally be backdated. For further details see the Student Regulations.

Students on sandwich mode will undertake a minimum 46-week placement undertaken between year 2 and year 3 (Level 5 and Level6). Students must have met the standard required to progress to the next academic level before they can undertake the placement.

46 weeks

Level 4 introduces the student to some of the key principles of hospitality, business and management. In each semester, the module content from the three modules studied will be carefully planned to allow students to appreciate the nature and complexities between the areas of study. Level 4 will focus on unit management, enabling students to efficiently and effectively manage the operation of hospitality units on a day-to-day basis.

Level 5 builds on the learning and skills acquired in Level 4 and introduces the student to some of the more complex and challenging issues within the field of hospitality business management. The emphasis at Level 5 is to develop the knowledge required to understand the operation of hospitality organisations and their management. Level 5 will focus on business leadership and management and how the performance of individual and multiple hospitality units can improve.

The teaching focus at Level 6 is to further develop the student into a confident, open-minded, reflective and resilient hospitality practitioner, who can demonstrate the ability to initiate, develop and implement strategic decisions. Level 6 will focus on strategic management, enabling students to place the unit into the corporate context and ensuring its contribution to the strategic objectives of the business.

All our undergraduate students will develop three graduate attributes; Enterprise, Digital Literacy, Global Outlook.

The underlying ethos of the Hospitality Business Management degree is to be an award that is relevant, challenging, engaging, contemporary and flexible.
Our University has three interlinking Graduate Attributes, which are enterprise, global outlook and digital literacy. Collectively, these attributes define the distinctiveness of our graduates, and were selected for their alignment with our institutional identity and strengths and their relevance as our graduates continue to make their way in a rapidly changing, globalising world. Our students' futures are likely to be increasingly shaped by the changing nature of the workplace and society. (Leeds Beckett University, 2014).

These attributes are fundamental to the success of a hospitality business management graduate in an increasingly complex, dynamic and globalised hospitality industry. Each of these attributes are embedded in the learning outcomes in the course and are assessed.

Enterprise
'Enterprise' has been defined by Leeds Beckett University as embodying the catalyst between research and practice, having employability skills and coherently embedding work placements or work related experiences (Leeds Beckett University, 2014).

The practical notion of enterprise begins in Level 4 modules. The majority of Level 5 modules exemplify enterprise development and this culminates at Level 6 with a highly sophisticated level of enterprise skills being required to be successful in the Hospitality Entrepreneurship module.
In addition to classroom-based learning, all BSc (Hons) Hospitality Business Management sandwich students will undertake minimum of 46 weeks placement.

Digital Literacy
Digital literacy has been defined as "the confident and critical use of information and digital technologies to enhance academic, personal, and professional development" (Leeds Beckett University, 2014).
Due to the diverse nature of our proposed student intake we would expect different levels of skills and abilities regarding digital literacy. The Professional and Academic Skills for Hospitality module at Level 4 will ensure that all students are equipped with the necessary digital literacy skills through the use of My Beckett, library on-line, on-line databases such as Discover and Emerald, and skills for learning.
At Level 5, vertical integration ensures further development of these digital literacy skills through the Applied Hospitality Research module and Marketing and Communications for Hospitality module. Students will utilise the tools outlined above and in addition there will be exposure to social media and other relevant digital platforms.
At both Level 4 and Level 5 a range of industry related technology will be demonstrated in finance and operations modules providing students with the opportunity to interact with technology and develop innovative and informed decisions to improve business performance.
At Level 6 it will be necessary for students to demonstrate highly developed digital literacy skills in order to be successful in all modules.
All modules are based within the VLE and students will interact with content, discussions and assessments on a daily basis.
Global Outlook
As defined by Leeds Beckett University (2014), global outlook is concerned with enabling effective and responsible engagement in a multicultural and globalising world. It comprises two broad and interrelated dimensions: inclusivity and global relevance.
The BSc (Hons) Hospitality Business Management course has been designed to enable students to adopt global perspectives of the hospitality industry.
This is achieved by addressing the cultural awareness and inclusivity in our students at all levels. Global factors influencing change are explored at Level 4, in The Hospitality Industry and Society, Organisation Behaviour and Design and Hospitality Consumer Behaviour. At Level 5, students will have the opportunity to explore contemporary approaches to managing the workforce in Responsible Human Resource Management and how hospitality businesses are changing to reduce their impact on the environment in Sustainable Business Decision Making. Similarly at Level 6, students will analyse ways in which the macro environment stimulates thinking and creative decisions at board level of hospitality businesses. The course will enable students to make judgements with regards to both the operational and strategic issues confronting the management of global hospitality organisations and they will have the ability to solve problems and implement strategies to resolve them in an ethical and responsible way.
By careful module design utilising relevant assessments and level worthiness, the core graduate attributes are developed to produce highly skilled graduates that will feel passionate about the range of career opportunities there are in the global, dynamic hospitality industry.

Students' employability will be enhanced by course activities such as field visits, industry placements, industry guest lectures, collaborative consultancy projects designed by industry, careers forums and networking events throughout their course with industry.

Students taking the sandwich route enhance their employability skills further by opting to undertake a 46-week placement between Level 5 and 6 of their course. Students can opt to undertake work with one or more employers. Students will be assessed through a non-credit bearing placement portfolio.

The BSc (Hons) Hospitality Business Management course enables student to develop the skills, knowledge and expertise required to lead complex and diverse organisations across the breadth of the hospitality industry. It is expected that graduates will be able to progress to middle and senior management positions. Graduates will be equipped to develop solutions to complex problems, apply theory to practice and be confident to express new ideas. Students will also acquire and develop the knowledge, professional skills and abilities to succeed in their chosen career.

Graduates of this course will also be able to progress to study at Masters and Doctorate levels within the discipline.

During induction students will be provided full details of the course administrator relevant to your course. Students can contact relevant programme leader for course specific queries. You are advised to contact examination@thebritishcollege.edu.np for all exam related queries. Student Support Services also has an important role in providing information to students and liaising between Academic staff and students. You can visit the student services office in the third floor or email at ssd@thebritishcollege.edu.np or contact at 01-5970003

Your Academic Advisor will be an academic member of staff who teaches you on your course. Your Course Director will make sure that you are given the contact details of your Academic Advisor at the beginning of each year, usually in your course induction. Further details on the role of your Academic Advisor are available on the Academic Advisor web page.

Student Services Department (SSD):

Student Support Services has an important role in providing information to students and liaising between Academic staff and students. The department consults with students to plan both academic and social activities, such as arranging guest speakers, visits and internship programmes. Student Support Services also makes appointments between the student and his/her personal tutor.

The SSD staff can help you arrange meeting with relevant programme leader who can advise on University processes in relation to assessment appeals, complaints, examination matters, graduation arrangements, and documentation requests such as status letters for visa purposes, or put you in touch with exam office for certificates and transcripts.

The SSD staff are friendly, experienced, and they are there to help. If you are not sure who you should talk to about any issue or problem ask at the Student Services office desk; they can act as a general point of referral to other services, both within and outside the College.

TBC delivers its services and support to students through online mode as well. All the staff and teachers are trained to conduct and support e-learning (virtual) classes. Alternative approaches are used for the online support of students. Key telephone numbers and email address of staffs are provided to students and parents to address their queries about e-learning and the full range of student support. Student issues are handled virtually as well and a close contact is maintained with the parents and students. For further detail please visit our college website https://www.thebritishcollege.edu.np/

TBC endeavours to help all of its students succeed as much as possible, including students with disabilities. 'Disabilities' includes both physical as well as cognitive/learning disabilities (e.g. ADHD, autism, dyslexia). In order for TBC to best accommodate students' specific needs, students are urged to contact SSD as soon as possible to make arrangements, ideally prior to their formal enrolment, and by the end of the first week of classes at the latest. Student-specific plans—including a personal emergency evacuation plan—require consideration, time, and planning. The sooner this process is initiated, the better TBC is able to accommodate your needs.

A note on mental health

While mental health issues are not disabilities, TBC takes students' mental health and wellness seriously, including anything from mild anxiety, to trauma survivors, and psychological disorders. Please see TBC Student Handbook -Part I, Section B: Facilities & Services, for more information about psychological counselling options at TBC.

All enrolled students are provided with a secure username and password to access college computer workstations. Students can access information through use of college computers or by using the college Wi-Fi system available throughout the premises. The Wi-Fi service is free of charge and available throughout the day.

The library is located on the 3^rd floor and students are able to work in the library or make use of the Quiet Study Room located directly next-door. The library is open to students 0700-1700 Sunday to Friday.

Students also benefit from using the University VLE, called MyBeckett. This enables students to access various online resources such as being able to obtain lecture and learning materials for each module, link to access the e-journal websites and also submit assignments and communicate with lecturers.

Students are introduced to the use of the library resources (via a training session) as is relevant to their programme and level of study during the induction period. Most facilities are shared by students from different programmes; this enhances the learning environment by facilitating the sharing of ideas, experiences and approaches across the different disciplines.

The computer lab is located on the third floor of the college. There are four computer labs (plus an examination lab) on campus. Three labs are generally used for IT classes, but may be accessed when unoccupied, with permission from the administration. The fourth lab is assigned as an 'open lab'—open from 7am to 5pm—where students may use computers to complete homework, assignments, and presentations. Students also have access to printers and photocopiers on the 2nd floor, for academic purposes, but are responsible for paying separately for personal printing and photocopying.

The IT Services department is responsible for managing the IT learning resources, providing support to students and staff for IT facilities, and for the operational management of the TBC virtual learning environment (VLE). An Experienced IT Services Manager and IT Services officer overseeing the regular system and a technician is available on TBC premises to ensure that systems remain operational. Students are able to report technical problems and access support as needed through a helpline 9801134294 or. Email: itservices@thebritishcollege.edu.np

Class Representatives:

Class Representatives are student volunteers who represent student's views at course-level, in course forums and in meetings with academic and support staff. Details about being a Class Representative are available at Student Services Office.

TBC always aims to guide and inspire its students with an outstanding learning experience in the form of classes and beyond. Student Engagement through co-curricular and extra-curricular activities is an integral part of TBC culture. TBC strives to enhance opportunities for students to participate in co-curricular and extracurricular activities that will enrich their overall education. TBC Hub is formed and run by students at TBC to enrich their college life experience. Students involved in this group take leads in events and represent the college and students in various platforms.

We are committed to working in partnership with you and nominated Student Representatives to provide you with an inclusive, safe and engaging learning environment which is conducive to study for all our students and our staff. An important element of your time studying with us is your engagement in developing your learning. Your engagement and attendance on your course enables you to further your learning and supports your achievement, course completion and aspirations for the future. There is an expectation that students will attend, engage in their learning and submit on time for assessment. We provide support for you to maximise your time studying with us and to develop your learning, skills and abilities to support you in your chosen career path.

We seek active participation by all our students in the continuous enhancement of our courses and through our monitoring, annual review and enhancement processes. These are formal processes used by our University for assuring the academic standards and quality of your course and its continuous improvement. These processes utilise your feedback, External Examiners' reports, feedback from staff and others, data relating to student outcomes on the course and student surveys to reflect on areas of good practice and areas for further enhancement. We invite all students to participate in a range of opportunities to provide us with feedback on your course and modules. This may include discussions with staff, focus groups, and meetings (e.g. with Course Representatives or with staff) and formalised student surveys e.g. mid module reviews, end of module evaluations and specific course or other surveys.

Course Representatives (Reps) at undergraduate and postgraduate taught levels are student volunteers who represent you in formal and informal meetings with the University, and follow up on actions that have occurred because of student feedback. You can become a Course Rep, volunteering to represent the views of your peers in order to improve students' academic experience.

In the first few weeks of your time at Leeds Beckett, your Course Director will facilitate an opportunity to appoint Course Reps on your course.

LBSU provides support, training and ongoing development for Course Reps and supports their engagement in enhancement activities throughout the academic year.

Being a Course Rep provides you with an opportunity to enhance your own learning and the development of relevant professional and employability skills alongside your studies. As a Course Rep you would play an important role in:

• Acting as a point of contact and advocate for students on your course and in supporting their active engagement.
• Gathering feedback from students on your course to inform enhancements to the quality of your course and the student experience.
• Facilitating good communication between students and staff on the course.
• Working with the Course Director, members of the course team and the Students' Union to enhance your course.
• Facilitating and engaging in meetings about your course; and
• Being an ambassador for your course.

Further information about being a Course Representative is available at:

• The Students web pages
• Leeds Beckett Students' Union
• The University Academic Regulations

We invite all students to participate in a range of opportunities to provide us with feedback on your course and modules. This may include discussions with staff, focus groups, and meetings (e.g. with Course Representatives or with staff) and formalised student surveys e.g. mid module reviews, end of module evaluations and specific course or other surveys.

We are committed to providing a high quality experience for all our students. We welcome comments and compliments from students, and find them valuable for on-going improvements to our provision. Comments and compliments about your course can be raised with your course representative or directly with your personal tutor / academic advisor.

If you have a specific complaint about your course, you should initially follow the complaints procedure of your delivery provider.

If this does not resolve the matter, then you should make a formal complaint under the University's Student Complaints Procedure. Information about how to make a complaint, including the student complaints procedure and a complaints form, is available on the Students web pages.

Bachelor of Science with Honours Hospitality Business Management - The British College

Diploma of Higher Education Hospitality Business ManagementCertificate of Higher Education Hospitality Business Management

Leeds Beckett University

The British College

Level 6 of the Framework for Higher Education Qualifications, with 120 credit points at each of Levels 4, 5 and 6 of the UK Credit Framework for Higher Education (360 credits in total).

The British College (plus location of any work placement, if applicable).

Registration, tuition, and fees must be paid on time - either in advance or according to an agreed-upon payment schedule. Enrolment will not take place until the first payment has been made. Please read the full Fees Policy found on Orbund (TBC VLE) and TBC student Handbook Part 2-Section G. Page 16

When paying your tuition and fees, the following methods of payment are accepted:

● Bank draft,

● Fund transfer, or

● Direct deposit into the College account at any NIC Asia Bank Branch in Nepal.

Bank name: NIC Asia Bank

Account name: The British College

Account number: 54 18 3022 83524 001

Branch identifier / Swift code: NICENPKA

Bank branch address: Trade Tower, Thapathali, Kathmandu

The University procedures, regulations and services are mentioned in the course handbook, with directions to full policy documentation on the University website and in other relevant University publications. Along the course handbook, the students should read TBC student handbook for rules and regulations specifically about The British College.

The External Examiner assures that you are assessed fairly in relation to other students on the same course and also that the standard of your own award is comparable to similar courses taken by students in other higher education institutions within the UK. The External Examiner(s) provide an annual report for your course. External Examiner reports are available on our External Examiner Reports web page, which is accessible via the Course Information link on the Students home page.

Dr Alisha Ali, Principal Lecturer, Department of Service Sector Management, Sheffield Hallam University